Perhaps the most typical positive remarks about Samanage is its responsible consumer help. “We could Call them through chat, e-mail, phone… the options give us a lot of overall flexibility,” pointed out a person of many contented clients.
SolarWinds options are rooted in our deep connection to our user base while in the THWACK® online Neighborhood. Greater than 200,000 members are listed here to resolve troubles, share technologies and ideal practices, and straight contribute to our merchandise growth course of action.
Industry experts in Strength & More NOJA product or service portfolio features Innovative reclosers, Command programs, and automation systems, all engineered to meet the rigorous demands of contemporary ability methods. Committed to sustainability and excellence,
For example, a missed weekly anti-virus routine maintenance sends off a warning, whilst a missed quarterly process alerts us that a vital process has actually been disregarded and may open our database to achievable hacks. Other notable options of Samanage SLA are:
jeremymayfield around five years back +2 Cloud offerings seldom provide a great value incentive. It may feel eye-catching With all the seemingly reduced entry issue and it remaining a OPEX about CAPEX. Truly my SolarWinds was never CAPEX'd in any case. I like…
Driving automation through all facets of support supply assists assistance desk groups push fast, inexpensive, and remarkably regular services to the rest of the Firm.
Samanage not merely offers full ITIL-Completely ready IT services desk and asset administration abilities, but matches these with trustworthy customer care. The software package is routinely upgraded to deal with present-day market place needs, rendering it one of many benchmarks for the most up-to-date growth of their field.
You’ll have the capacity to study more about the highest functions of Samanage later On this overview. There's also a bit devoted to our job interview click here with the corporate’s CEO who answered a few of our concerns linked to the app’s usability and foreseeable future options for its improvement.
Our industry experts have done a complete Samanage critique detailing its features, user opinions, customer service, along with other critical facets. Working with our SmartScore technique we gave Samanage a very enjoyable rating of nine.
SWSD features a configurable Employee Provider Portal, allowing for staff to help make their services requests, open and track their tickets, and uncover quick answers throughout the knowledge base. The portal’s appear and feel can be custom-made in your branding demands, and
AI is embedded in several distinctive SWSD functions, introducing a different level of automation and an improved time for you to resolution. Our equipment Understanding algorithms assess huge sets of historic info, identify designs, and accelerate key assistance management procedures.
Our digital agility solutions are crafted that will help firms of any dimensions accelerate business transformation right now and into the long run.
Nestor Gilbert is a senior B2B and SaaS analyst and also a core contributor at FinancesOnline for more than five many years. Together with his expertise in program growth and extensive familiarity with SaaS management, he writes generally about emerging B2B systems and their influence on the current small business landscape.
You might have an IT service desk only, an asset management company only or an integrated Resolution. Samanage is suitable for complete ITIL compliance; expectedly, significant companies will see it aligned with their service desk workflows. Nonetheless, the solution currently being a cloud company, can also be scalable for the demands of smaller and medium enterprises.